FREQUENTLY ASKED QUESTIONS
GENERAL FAQ
1. How do I place an order?
Ordering from our store is simple. Browse our collection, select the desired item, choose the preferred options (such as single or pair), and add it to your cart. Proceed to the checkout page, provide the necessary information, and complete the payment process. Once confirmed, you will receive an order confirmation email.
2. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa and Mastercard) and Afterpay. Choose the option that is most convenient for you during the checkout process.
3. Why do you offer Buy Now Pay Later (BNPL) services?
When we designed our website we were at first hesitant to offer BNPL services as we believe they are a contributor to overconsumption and impulse purchasing. However, after careful consideration we decided to offer these services as we believe they allow consumers to purchase more ethically produced/sustainable products which may be at higher price points to fast fashion alternatives. Our products strive to offer sustainability and longevity compared to other brands who use less sustainable/durable materials. For this reason we chose to offer BNPL services to enable our customers to make the more sustainable choice.
4. Is my personal and payment information secure?
Yes, we take your privacy and security seriously. Our website is equipped with the latest SSL encryption technology to protect your personal and payment information. We do not store your credit card details, ensuring a secure and worry-free shopping experience.
5. Do you offer worldwide shipping?
Yes, we offer worldwide shipping to most countries for a flat fee of $50AUD and free shipping on orders over $500AUD.
6. What are your shipping costs and delivery times?
Shipping costs and delivery times depend on your location. australia orders: $15AUd Flat FEE, International Orders: $50auD Flat fee. Shipping costs will be calculated and displayed during the checkout process, and estimated delivery times will be provided.
7. Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its location.
8. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return and exchange policy. Please refer to our Returns Policy page on our website for detailed instructions and eligibility criteria.
9. Do you offer warranties on your products?
Yes, we stand behind the quality and craftsmanship of our products. Most of our jewellery items come with a warranty against manufacturing defects. Please check the product description or contact our customer support team for specific warranty details.
10. How can I contact your customer support team?
We are here to assist you. If you have any questions, concerns, or need assistance, you can reach our customer support team via email or on our Instagram. We strive to respond promptly and provide excellent customer service.
11. Are your products sustainable and ethically sourced?
Yes, sustainability and ethical sourcing are core values for us. We prioritize working with suppliers who adhere to responsible practices, including the use of recycled materials and conflict-free gemstones. We are committed to providing you with jewellery that is not only beautiful but also aligns with your ethical and environmental values. The durability of our materials allows a lifetime of wear and reduces waste. All our suppliers are members of the Responsible Jewellery Council.
PRODUCT FAQ
How do I look after my solid gold and diamond jewellery?
Proper care and maintenance of jewellery can help ensure its longevity, retain its appearance, and prevent damage. Here are some tips on how to look after your jewelry:
1. Storage:
- Store each piece of jewelry separately to prevent scratching and tangling. Consider using individual pouches, jewelry boxes, or compartments with soft lining.
2. Cleaning:
- Regularly clean your jewelry to remove dirt, oils, and debris that can accumulate over time.
- Use a soft, non-abrasive cloth to gently wipe the jewellery's surfaces.
- For more thorough cleaning, use a mild soap and lukewarm water. Avoid harsh chemicals that could damage certain gemstones or metals.
3. Handling:
- Handle your jewelry with clean hands to avoid transferring oils and dirt onto the pieces.
- Put on your jewelry after applying makeup, perfumes, and lotions to prevent chemicals from coming into direct contact with the jewellery, which could cause damage or discoloration.
4. Removing Jewellery:
- Remove jewellery before engaging in activities that could expose it to chemicals, harsh detergents, or physical impact, such as household cleaning, gardening, or sports.
- It is best to take off jewelry before taking off clothing, going to bed, showering, swimming, or bathing.
Solid Gold vs Gold Vermeil/Plating ?
Solid gold and gold-plated items have different characteristics and qualities, each with its own advantages and disadvantages. Whether one is "better" than the other depends on your priorities, budget, and intended use. Here are some factors to consider:
1. Value and Investment:
- Solid Gold: Solid gold items are made entirely of gold, which holds intrinsic value due to its precious metal status. They can be valuable investments and retain their value over time.
- Gold-Plated: Gold-plated items have a thin layer of gold electroplated onto a base metal/silver. They don't hold as much intrinsic value as solid gold and are not considered valuable investments.
2. Durability:
- Solid Gold: Solid gold is more durable and resistant to tarnishing, as gold is a non-reactive metal. It can withstand everyday wear and tear without losing its shine or color.
- Gold-Plated: Gold-plated items have a limited lifespan as the thin layer of gold can wear off over time, revealing the base metal underneath. They are more susceptible to tarnishing and may require more careful handling and maintenance.
3. Aesthetics:
- Solid Gold: Solid gold items have a consistent color and appearance throughout because they are made entirely of gold.
- Gold-Plated: Gold-plated items might show variations in color and appearance as the plating wears off and the base metal is exposed.
4. Allergies and Sensitivities:
- Solid Gold: Solid gold is hypoallergenic and unlikely to cause allergic reactions or skin sensitivities.
- Gold-Plated: Some people may develop allergic reactions or skin sensitivities when the plating wears off and the base metal comes into contact with the skin.
Lab Grown Diamonds vs Natural Diamonds?
Mined diamonds and lab-grown diamonds share many similarities in terms of their physical and chemical properties, but they are produced through different processes and have distinct environmental and ethical considerations. Here are the key differences between the two:
1. Origin and Formation:
- Mined Diamonds: Mined diamonds are formed naturally deep within the Earth's mantle over millions of years through high pressure and high temperature conditions. They are then brought to the surface through volcanic eruptions. The formation of natural diamonds takes millions of years.
- Lab-Grown Diamonds: Lab-grown diamonds are created in controlled laboratory environments that mimic the conditions under which natural diamonds are formed. These diamonds are grown using advanced technological processes, such as chemical vapor deposition (CVD) or high-pressure, high-temperature (HPHT) methods. Lab-grown diamonds can be produced in a matter of weeks to a few months, depending on the growth method used.
2. Environmental Impact:
- Mined Diamonds: The mining of natural diamonds can have significant environmental consequences, including habitat disruption, soil erosion, water pollution, and energy consumption.
- Lab-Grown Diamonds: The environmental impact of lab-grown diamonds is generally considered to be lower, as the process involves less land disruption and fewer carbon emissions. However, energy consumption during the diamond-growing process is still a consideration.
3. Ethical Concerns:
- Mined Diamonds: The mining industry has faced ethical concerns related to labor practices, human rights violations, and the potential for conflict diamonds (diamonds mined in war zones and sold to finance armed conflict against governments).
- Lab-Grown Diamonds: Lab-grown diamonds are often considered an ethical alternative since they are not associated with these concerns connected to mining. However, ethical considerations can still vary based on the specific practices of individual companies.
4. Rarity and Value:
- Mined Diamonds: Mined diamonds are rare and carry a certain value due to their natural origin and the geological processes involved in their formation.
- Lab-Grown Diamonds: Lab-grown diamonds are more abundant and typically cost less than their mined counterparts of comparable quality. They provide an excellent budget conscious alternative to mined diamonds.
5. Physical and Chemical Properties:
- Both mined and lab-grown diamonds have identical physical and chemical properties, including hardness, brilliance, and chemical composition (carbon).
