SHIPPING POLICY
Online orders are processed Monday through Friday AEST, excluding weekends and public holidays. An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey.
Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.
Please ensure the details provided at checkout are accurate, as Dolcetto Designs cannot be held liable for incorrect deliveries due to input errors. In order to protect ourselves and our customers from fraudulent purchases, orders will only be shipped to the address provided at check out and cannot be changed after payment is accepted. .
Our shipping providers are trusted services, and as such Dolcetto Designs will not refund or replace orders that have been scanned as delivered.
FOR ADDRESSES WITHIN AUSTRALIA
Australia Post Express Service:
Delivers within 1-3 business days, after dispatch, depending on location.
The cost for postage, payable at checkout, is $15 AUD.
Orders over $150 AUD will receive complimentary express shipping within Australia*.
FOR ADDRESSES OUTSIDE OF AUSTRALIA
DHL:
Delivers within 3-5 business days, after dispatch, depending on location.
The cost for postage, payable at checkout, is $50 AUD.
Any incurred duties and taxes will be paid for by the customer.
Orders over $500 AUD will receive complimentary DHL express shipping, depending on your location duties and taxes will be payable.
THIS INFORMATION IS ONLY RELEVANT FOR DELIVERIES MADE OUTSIDE OF AUSTRALIA
Please note that for all international orders (orders delivered outside Australia), you may be subject to import duties and taxes, which are levied by the recipient country's government once the product reaches your country.
For all international orders, all additional charges for customs clearance, import/customs duties and taxes are payable by you (the customer/recipient). Such charges are not included in the delivery fee or purchase price of Dolcetto Designs products. We have no control over those charges and cannot determine what they may be. We are not authorised by international governments to charge import duties on their behalf.
We will not be responsible for the payment of any customs duties under and circumstances, We are to able to offer a refund for returned goods which are returned because the customer refused delivery to avoid paying any customs duties imposed. When ordering from us you are to pay any import duties imposed and thereby prevent delivery of your order/abandon your delivery (or if you accept delivery and then attempt to return the item(s) or a refund), you will remain liable for the purchase price of the product and you will be charged the full purchase price of the order and the shipping price together with any shipping amount incurred int he return of the goods to us and any customs duty or penalty imposed by your government.
WHAT ARE THE CUSTOMS CHARGES FOR?
The duties/taxes are amounts that your government charges to import items into your country. To ensure quick delivery to you rather than having your good delayed in customs, any customs duties that your government impose may be paid for on your behalf by the courier delivery company. Those charges are not shipping to you, they are for customs duties. You will then be liable to reimburse the courier company for the customs duties they have paid on your behalf.
WHY HAVE I BEEN CHARGED A CUSTOMS FEE?
International customs regulations outline that any goods imported into a country may be subject to import duties that are the responsibility of recipient of the goods, in this case the customer.
Dolcetto Designs will indicate on the delivery consignment note on parcels that the 'Bill duties and taxes' are to be paid by the recipient. Any amounts imposed by your government are not for the actual cost of shipment of your goods, the shipping cost has already been paid by you when you placed your order or provided complimentary on orders over $500. These are the duties/taxes that are to be paid to your government on arrival into your country.
I BELIEVED THAT I HAD PAID ALL OF THE CHARGES RELATED TO SHIPMENT?
At the time of placing your order with Dolcetto Designs you will be charged the amount for shipping your order to you (excluding orders eligible for complimentary shipping). However, it is not possible for Dolcetto Designs to determine if customs duties will apply and how much they may be. Only the receiving country’s government's customs office can do that. We are not able to charge customs duties on behalf of international governments. The amount for shipping that applies to your order only relates to the transportation charges (the delivery cost for shipping the package) and not the import duties/taxes.
If you have any questions about shipping please contact us.
WE DELIVER TO THE FOLLOWING COUNTRIES
Australia, Austria, Belgium, Canada, China, Croatia, Cyprus, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Indonesia, Ireland, Italy, Japan, Latvia, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam.
