SHIPPING POLICY
Online orders are processed Monday through Friday AEST, excluding weekends and public holidays. An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey.
Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.
Please ensure the details provided at checkout are accurate, as Dolcetto Designs cannot be held liable for incorrect deliveries due to input errors. In order to protect ourselves and our customers from fraudulent purchases, orders will only be shipped to the address provided at check out and cannot be changed after payment is accepted. .
Our shipping providers are trusted services, and as such Dolcetto Designs will not refund or replace orders that have been scanned as delivered.
FOR ADDRESSES WITHIN AUSTRALIA
Australia Post Express Service:
Delivers within 1-3 business days depending on location.
The cost for postage, payable at checkout, is $15 AUD.
Orders over $200 AUD will receive complimentary express shipping within Australia*.
FOR ADDRESSES OUTSIDE OF AUSTRALIA
Contact us prior to making your order for a shipping quote.
Orders over $500 AUD will receive complimentary shipping, depending on your location duties and taxes will be payable.
WE DELIVER TO THE FOLLOWING COUNTRIES
Australia, Austria, Belgium, Cambodia, Canada, China, Croatia, Cyprus, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Philippines, Portugal, Qatar, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam.
